Shipping Policy
1. General Information
At Rofe, we offer international shipping to ensure our customers worldwide can enjoy our products. Below are the shipping rates and estimated delivery times for different regions.
2. Shipping Rates & Options
United States 🇺🇸
- Standard Shipping: $5
- Fast Shipping: $8
Canada 🇨🇦
- Standard Shipping: $20
Other Countries 🌍
- Standard Shipping: $40
3. Processing & Delivery Time
- Orders are typically processed within 1-3 business days.
- Estimated delivery times depend on the selected shipping option and destination.
- Standard Shipping: Typically 7-15 business days depending on the location.
- Fast Shipping (USA only): Typically 3-7 business days.
4. Tracking Information
- Once your order is shipped, you will receive a tracking number via email.
- Tracking updates may take 24-48 hours to appear in the system.
5. Customs & Import Duties
- International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer.
- Customs policies vary by country; please check with your local customs office for more details.
6. Shipping Delays
While we strive to meet estimated delivery times, delays may occur due to:
- Customs clearance procedures.
- Holiday seasons or high demand.
- Weather conditions or unforeseen circumstances.
7. Incorrect Address & Failed Deliveries
- Customers are responsible for providing an accurate shipping address.
- If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
8. Lost or Damaged Packages
- If your package is lost in transit, please contact us at contact@rofestore.com for assistance.
- If your package arrives damaged, please provide photos of the damage within 48 hours of delivery for a replacement or refund.
9. Contact Us
For any shipping-related inquiries, feel free to contact us:
📧 Email: contact@rofestore.com
🌍 Website: www.rofestore.com
📍 Address: 128 City Road, London, EC1V 2NX, United Kingdom