Returns & Refund

 

At Rofe, we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be initiated within 30 days of the delivery date.
  • Items such as personal care products or customized items cannot be returned for hygiene and safety reasons.

2. Non-Returnable Items

The following items cannot be returned:

  • Items that have been used, damaged, or altered after delivery.
  • Products marked as final sale or clearance.
  • Any item returned without original packaging or missing accessories.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us at contact@rofestore.com with your order number and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Ship the product back to the address provided (return shipping costs are the customer’s responsibility).
  4. Once received and inspected, we will process your refund or replacement.

4. Refund Policy

  • Refunds will be issued to the original payment method within 5-10 business days after receiving and inspecting the returned item.
  • Shipping fees are non-refundable, except in cases of defective or incorrect products.
  • If a return is approved but not eligible for a full refund, a partial refund may be issued.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 48 hours of delivery.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us at contact@rofestore.com with clear photos of the product and packaging.
  • We will send a replacement or issue a refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • Check with your bank or credit card provider.
  • Contact us at contact@rofestore.com for further assistance.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

9. Contact Us

For any questions regarding returns or refunds, reach out to us:

📧 Email: contact@rofestore.com
🌍 Website: www.rofestore.com
📍 Address: 128 City Road, London, EC1V 2NX, United Kingdom